31 customer service jobs found in London, greater london

The Opportunity We are supporting a leading commodities trading and energy organisation seeking a Mandarin-speaking Application Support Analyst to join their technology team in London. This role will be responsible for providing 1st and 2nd line support across critical business applications used by trading, operations and back-office teams. The successful candidate will act as the bridge between business users and technology teams, ensuring issues are investigated, resolved and escalated appropriately while maintaining high levels of service. The position has a strong international focus, supporting users across Hong Kong, Beijing and London, making Mandarin language skills essential. Key Responsibilities Provide 1st and 2nd line application support for business-critical trading and operational systems. Act as the primary point of contact for application incidents, service requests and user enquiries. Investigate and troubleshoot functional issues, identifying root causes...

Service Desk Manager London £500-£600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites and corporate functions * Manage relationships with...

Service Desk Manager London £500- £600 per day (outside IR35) A leading organisation within the rail and transport sector is seeking an experienced Service Desk Manager to lead its IT support function across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting a customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders *...

🚀 Dynamics CRM Trainer (Remote | Outside IR35) We’re working with a client who is about to go live with a new Microsoft Dynamics 365 CRM (CE) implementation and are looking for an experienced CRM Trainer to support the programme. This is a remote contract role (Outside IR35) . 🔎 Overview of the role The initial focus (first month) will be to review the configuration delivered by the SI partner and provide feedback on: Usability and user experience Alignment to real business processes Potential adoption or training risks Improvements from an end-user perspective This is not a hands-on configuration role — the expectation is advisory input only , ensuring the system is fit for purpose before wider rollout and training. After the review phase, the role will move into: End-user training delivery Creation of training materials and guides Supporting adoption and change activity Working closely with business stakeholders to embed the system 🧠 What...

Our client is looking for a ServiceNow Architect to join their team initially for a 6 months contract. This is a hybrid role with 2-3 days per week in central London. The daily rate is £550-£570 per day outside IR35. Overview A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities      Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).      Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.      Domain...

Senior Full Stack Developer - .NET/React Outside IR35 Contract Up to £400 per day Initial 3-6 Month Contract | Immediate Start - 1 day a week in London We're working with a well-established retail business currently undergoing a major internal transformation programme and they're looking for a Senior Full Stack Developer to join immediately on an Outside IR35 contract basis. The business has been operating successfully for over 10 years and combines the stability of an established company with the pace and culture of a start-up environment. Decisions happen quickly, there's very little hierarchy, and engineers are trusted to own delivery and make an impact. This role will focus heavily on building modern internal applications and operational tooling that support large-scale scheduling, optimisation and customer service functions across the business. The Role You'll play a key role in developing modern React-based internal applications alongside supporting .NET Back...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate - including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer - diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

Lead Service & Product Designer / Product Owner- Tech Start Up SaaS Platform | Service Design | Product Design | User Research Contract : 6 Month sRate : £800 per day (Outside IR35 )Location : London (Hybrid – 2 days per week ) We're working with a fast-growing technology business building a data-driven SaaS platform that enables organisations to securely access, manage, and derive value from complex datasets at scal e.As a Lead Service & Product Designer, you'll play a pivotal role in shaping both the customer experience and the underlying service ecosystem. Working across product strategy, user research, service design, and UX, you'll help define how customers discover, access, and interact with the platform while ensuring seamless experiences across multiple user groups and touchpoint s.This is an opportunity to join a business at a key stage of growth, where you'll influence product direction, establish best-practice design approaches, and help...

My customer is a leading industrial manufacturer based in North London. They are looking for a  Data Migration Lead  for a  ServiceNow Transformation Project. Role : Data Migration Lead (ServiceNow) Project : ServiceNow Transformation Project (TPSM Implementation) Summary : The Data Migration Lead is responsible for defining , planning , and executing all data migration activities required for a successful ServiceNow TPSM (Technology Provider Service Management) implementation. This role ensures that all relevant details accurately extracted , transformed , validated , and loaded into ServiceNow in alignment with business and technical requirements. Deliverables : Strategy & Planning Develop and own the data migration strategy, scope, and detailed migration plan for the TPSM implementation. Identify all in‑scope data objects, legacy systems, dependencies, and required transformation rules. Define data quality standards, mapping...

Job Information Date Opened 04/06/2026 Job Type Contract Industry Government & Public Sector Work Experience 5+ years Salary 550 Outside IR35 City London Province Greater London Country United Kingdom Postal Code EC1A Job Description About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Job Summary The Lead Business Relationship Manager (Lead BRM) serves...

Full job description Job Information Date Opened 04/06/2026 Job Type Contract Industry Government & Public Sector Work Experience 5+ years Salary 550 Outside IR35 City London Province Greater London Country United Kingdom Postal Code EC1A About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Job Summary The Lead Business Relationship Manager...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate - including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer - diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

Linux Engineer - 6-month contract - Outside of IR35 - London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate — including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and Legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer — diagnosing why CIS Level 2 breaks a Docker-based app, a Legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04-24.04 administration and...

A public sector organisation based in Brent is seeking an experienced NEC Developer to join a major transformation programme within its Housing service to support a critical system re-implementation. This programme will significantly improve services for tenants and leaseholders, enable better cross-departmental collaboration, and deliver a single, joined-up view of customers. You'll play a key role in modernising systems to enhance reporting, streamline data management, and improve income collection processes. This is an initial 6-month contract with hybrid working available, the daily rate is up to £550 per day outside IR35. Key Responsibilities Lead the development and configuration of NEC Housing systems, supporting a full re-implementation Work directly with Housing stakeholders to translate business requirements into technical solutions Provide deep expertise across NEC Housing data structures and database design Support the integration of ~4,500...

Linux Engineer – 6-month contract – Outside of IR35 – London/remote My Banking Customer is migrating its Linux server estate from Ubuntu 18.04 to 24.04 LTS, with CIS Level 2 hardening enforced across all systems. The programme spans a broad and complex application estate — including core banking platforms, identity infrastructure, integration middleware, containerised workloads, and legacy line-of-business applications. This role requires someone who can build and maintain the hardening automation pipeline and also operate effectively at the application layer — diagnosing why CIS Level 2 breaks a Docker-based app, a legacy SFTP chroot, or a low-code platform, and engineering a compliant resolution. Substantial business engagement is required to discover dependencies, obtain formal sign-off, and manage stakeholder expectations across technical and non-technical teams. Key skills required from the Linux Engineer: Linux Expertise: Ubuntu 18.04–24.04 administration and...

Contract Description Start date Monday, 22nd June Immediate Interviews 3-month initial contract duration (likely to extend) £ day rate OUTSIDE IR35 2 days / week in office working / 3 days per week remote working.    As a Principal Product Designer, you are a discipline expert. You set the benchmark for quality and best practice. You are passionate about what you do and motivate those around you. You are a strong consultant who can foster positive and trusted relationships with our clients. You're comfortable providing end-to-end product design leadership across a multi-team programme, as well as high-value consulting services to shape a client’s digital product strategy or to develop and launch early product initiatives to prove their value to senior stakeholders. You are a people person and, as a trusted advisor, you develop rapport with your team and clients. You are an integral part of the product team at Red...

Azure/Microsoft Fabric Data Engineer - remote - outside IR35 - £500 - 535 (and a perm role - up to £80k) You will be an experienced Azure/Microsoft Fabric Data Engineer and will help design, build and maintain modern data platforms. The role will focus on Microsoft Fabric, Azure data services, Lakehouse architecture, data ingestion, transformation, modelling, governance and AI-ready analytics. Skills/Experience Strong experience with Microsoft Azure data services and modern cloud data engineering. Hands-on experience with Microsoft Fabric, including Lakehouse, Warehouse, Pipelines, Dataflows, Notebooks and Power BI. Good understanding of data lake, lakehouse and warehouse architecture. Experience building data ingestion and transformation pipelines from multiple source systems. Strong SQL skills and experience working with relational data models. Experience with Python and/or PySpark for data transformation and automation. Understanding of Power BI, semantic models, DAX and...

Java Developer Location: London (3 days per week onsite) Duration: 12-Month Contract Rate: Up to £300 per day Outside IR35 Start Date: Immediate Start/ASAP We're currently supporting a major global financial services organisation as they continue to grow their engineering teams and are looking to engage multiple Mid-Level Java Developers for long-term contract assignments based in London. This is an opportunity to work within a modern software engineering environment, contributing to the design, development and delivery of enterprise-scale applications used by millions of customers worldwide. Key Responsibilities Design, develop and maintain Java-based applications using Java 11+ Build and enhance scalable microservices and distributed systems Develop and consume RESTful APIs Write clean, maintainable and testable code following engineering best practices Contribute to automated testing and test-driven development initiatives Collaborate...

Azure/Microsoft Fabric Data Engineer - remote - outside IR35 - £500 - 535 (and a perm role - up to £80k) You will be an experienced Azure/Microsoft Fabric Data Engineer and will help design, build and maintain modern data platforms. The role will focus on Microsoft Fabric, Azure data services, Lakehouse architecture, data ingestion, transformation, modelling, governance and AI-ready analytics. Skills/Experience Strong experience with Microsoft Azure data services and modern cloud data engineering. Hands-on experience with Microsoft Fabric, including Lakehouse, Warehouse, Pipelines, Dataflows, Notebooks and Power BI. Good understanding of data lake, lakehouse and warehouse architecture. Experience building data ingestion and transformation pipelines from multiple source systems. Strong SQL skills and experience working with relational data models. Experience with Python and/or PySpark for data transformation and automation. Understanding of Power BI, semantic models,...

Outside IR35, Uk Wide Flexiablity, Salesforce Developer, Marketing Cloud, Sales Cloud, Immediate start My leading client in the regulatory area is looking for a Salesforce Developer to join a major digital transformation programme; this is a hands-on role development role working on enhancements and integrations. Key Experience Developing and enhancing custom functionality across Sales Cloud, Service Cloud, and Marketing Cloud Building and optimising Apex code, Lightning components, and integrations Supporting delivery, including new features, fixes, and performance improvements Working closely with product owners, architects, and internal technical teams Helping stabilise and extend an in-flight project where speed and quality both matter Key Skills Proven experience as a Salesforce Developer in complex environments Strong skills in Apex, Lightning Web Components, API integrations Experience with Marketing Cloud (desirable but not essential) Ability to pick up an...