Outside Spy
White City, London, UK
2nd Line IT Support Engineer - Contract Outside IR35 ~ 6 month contract - likely extension or temp/perm opportunity Day Rate: DOE Hybrid: 3-4 days a week onsite in White City/Shepherd's Bush 1 Stage Interview Process - Immediate start Our client, a well-established and growing retail organisation, is looking for an experienced 2nd Line Engineer to join their IT team on a long term contract, providing expert support and helping maintain the stability, security, and performance of their systems. Reporting to the Senior IT Manager, you'll be a key escalation point for 1st line support, get involved in infrastructure projects, and mentor junior team members. What you'll be doing: Resolving complex issues escalated from 1st line within SLA, with clear user communication throughout Diagnosing software, hardware, and network issues, focused on root cause Escalating to 3rd line/vendors where needed, with proper handover Supporting server, network, and...