Outside Spy
Hybrid (Manchester, UK)
Full job description
Role overview
We are looking for a hands-on Product Manager to own the product direction for our contact centre platforms. This role sits at the intersection of operations, technology, and customer experience, with a clear mandate to bring structure, clarity, and momentum to a complex operational environment.
You will establish a clear product backlog, define priorities, and create a roadmap that links agent experience, customer outcomes, and platform investment. This is a highly practical role: you will spend time understanding how agents actually work, how calls and cases flow across systems, where automation succeeds or fails, and where friction exists for both customers and staff.
Your success will be measured by your ability to turn that understanding into clear product decisions and executable plans that teams can confidently deliver.
This is an initial 6 month contract (outside IR35) and requires you on site at...