2 jobs found in Gloucester

2nd Line Support Engineer (Contract) Location: Fully Remote Rate: £180 per day (Outside IR35) Contract: 2 months Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery. What you'll do Provide 2nd line technical support across a multi-client environment Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD) Support and configure Aruba networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You'll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service...

IT Asset & Configuration Manager Contract Duration: 10 weeks Location : Gloucester (1-2 days a week on-site) Job Type : Contract - Outside Ir35 Join Reed Professional Services, a leading Management Consultancy, technology services, and outsourcing company specialising in IT and financial services. We are currently undertaking a critical programme to address a compliance gap related to an incomplete IT asset register. This project is essential for meeting the CAF objective, which requires a full understanding of all systems, data, people, and supporting infrastructure essential to operational continuity. Day-to-day of the role: Lead the design and delivery of the end-to-end IT Asset Management (ITAM) and Configuration Management capability. Develop the full process framework, governance model, data standards, and CMDB/asset model required to meet CAF regulatory expectations. Design the IT Asset Management lifecycle, including...