Outside Spy
Edinburgh, Scotland, United Kingdom
Senior User Researcher Edinburgh, Hybrid Contract until March 2027 Rate Outside IR35 We're looking for an experienced Senior User Researcher to support the user-centred design and transformation work of a Scottish public body. This role will lead primary research and sensemaking across Discovery and Develop phases, ensuring user needs shape how services are reviewed, designed and improved. You'll deliver research for a review of a change of name service, test prototypes and potential solutions with users, and later lead Discovery research for a review of an existing live service. Working closely with the UCD team and the Innovation and Transformation team, you'll bring strong research expertise, sound judgement on methods and the ability to work in line with Scottish Government standards and practice. The role also involves helping to establish user research standards, good practice and processes for the organisation, and advocating for the inclusion of users in...