2 information technology jobs found in Croydon

Job title : Jira Service Management Administrator Location : Croyton, UK (2 days onsite in a week) Duration : 6+ months contract Outside IR35 contract Need candidates with Active SC and NPPV3 Required Skills & Experience Over 10 years of IT Industry experience Over 5 years of hands-on experience with Jira Service Management (JSM) administration Strong understanding of Jira configuration (workflows, schemes, permissions) Experience with automation tools within Jira Knowledge of REST APIs and integrations Familiarity with ITSM processes (Incident, Problem, Change Management) Experience with user management and access control Strong problem-solving and troubleshooting skills Proven ability to optimise performance and reduce clutter Preferred Qualifications Experience with Atlassian Jira and Confluence Atlassian certifications (e.g., ACP-120, ACP-420) Scripting knowledge (Groovy, Python, or JavaScript) Experience with plugins like...

About the Role: We are seeking a skilled JSM Administrator to manage, configure, and optimize our service management platform supporting complex, multi-workstream digital transformation programme within a critical national infrastructure environment. The ideal candidate will ensure efficient IT service delivery, maintain workflows, and support business teams by enhancing automation, reporting, and system integrations. Key Responsibilities: Administer and maintain Jira Service Management (JSM) cloud environments Configure and customize: Projects, request types, workflows, screens, and fields SLAs, queues, and customer portals Manage user access, roles, groups, and permissions Develop and maintain automation rules to streamline service processes Integrate JSM with other tools (eg, Confluence, monitoring systems, APIs) Monitor system performance, usage, and health Troubleshoot issues and provide technical support to users Design and maintain reports and...