2 jobs found in Birmingham, west midlands

Head of Digital Platforms with a background in B2B e-commerce is sought by a high growth industrial retailer based in the Midlands on a contract basis. With an aggressive M&A strategy in full swing this business have acquired a 5m TO e-commerce brand and are looking for a commercially minded Head of Digital Platforms to become the senior technology leader responsible for the acquired digital business. This is a unique opportunity to take ownership of an established e-commerce platform, evaluate its technical landscape, lead a growing team, and help shape the future digital strategy of the wider group. This is not a traditional software engineering leadership role. Instead, we're seeking someone who understands how successful online businesses are built, scaled and optimised-from customer experience and platform architecture through to integrations, reporting, operational efficiency and team leadership. This Head of Digital Platforms should have most of the following key...

We 're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35 - Hybrid working 1-2 days per month on site - 3 - 6 Month contract The Role (Outside IR35) You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment. Key Responsibilities Provide day-to-day support across Amazon Connect voice, email and chat channels Manage BAU activity, including incidents, defects, backlog and...