£450 per day
Outside Spy
Birmingham, UK
Genesys Cloud CX Technical Specialist/Developer | 4 Month Contract | Outside IR35 Rate: £450 per day, outside IR35 Location: Birmingham (hybrid, two to three days a week on site) Duration: 4 months initially, plus a two week Christmas shutdown Start: ASAP A national not-for-profit organisation with a large contact centre needs an experienced Genesys Cloud CX contractor to deliver three priority projects on a platform that went live within the last year. The projects Automated scheduled callbacks: Genesys dials the client and presents the answered call to the adviser as an inbound interaction with a whisper tone, replacing manual outbound dialling AI post-call summaries: use Genesys transcription and AI to write a short call summary into the Microsoft Dynamics CRM for the next adviser Automated ID and verification: let callers pass ID and verification in the IVR before reaching an adviser The role You will take each project end to end: gathering...