Outside Spy
Birmingham, UK
IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (Strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established, growing business who are looking to bring in a solid IT Service Desk Analyst to support their internal users and keep things running smoothly. This is a straightforward, hands-on support role in a Microsoft environment. No fluff. They need someone reliable who can pick things up quickly and just get on with it. The role You'll be the go-to person for day-to-day IT issues across the business, providing technical support to 500+ staff. You'll be working across Windows 10/11 environments, supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and handling user management through Active Directory and Azure (Entra). There's also some device management involved using Intune, so experience there is useful. This includes enrolling devices, applying compliance policies,...