Outside Spy
Andover, England, United Kingdom
We are currently hiring a Senior Engineer (BMC Helix Architect) for an exciting client engagement. Role: Senior Engineer (BMC Helix Architect) Location: Andover UK (Hybrid – 2 days per week mandatory at the client site) Position: Contract (Outside IR35) Clearance: Active SC Clearance (Mandatory) Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management. Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments. Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS. Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping. Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows. Act as Level 3 escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities...