User Experience Researcher at Pertemps Network Group, Glasgow, £305-£400 per day

£305 - £400 per day
  • Outside Spy
  • Glasgow, UK
  • Sep 07, 2021
Duration not stated

Contract Description

Our client, a highly respected Public Sector establishment, requires a User Experience Researcher on a temporary basis. The role is remote working for the foreseeable future.
Daily Rate- £305-400 per day (Outside IR35)

Job Outline:
You will provide discovery and proof of concepts ahead of legislation coming into effect.

Main Duties:

  • Involved in ensuring that system touch-points during a users ' life-time are part of a coherent, consistent experience.
  • Conducting exploratory user research that will bring out user needs.
  • Ensuring that usability research is undertaken frequently, economically with appropriate users and measures as part of the development cycle.
  • Creating high and low fidelity prototypes based on existing design patterns that bring results from the research to life, complete with customer journeys.
  • Delivering UX feedback to Agile delivery teams to compliment sprint cycles.
  • Work as part of a multi-disciplined team to design user focussed and successful services.
  • Support the UX community and coach or pair with other members of the team.
  • Build relationships and working effectively with internal staff and external parties for User Research services.
  • Actively participate in Practice, sharing best practice techniques.
  • Support the UX community in providing cover for teams across domains affected by COVID 19 where it is feasible.
  • Mentor and coach a junior member of the UX team.
  • Support any secondary activities as requested by the Head of Service Design.
Essential Experience:
  • Able to listen to the needs of the technical and business stakeholders, and interpret between them. Able to manage stakeholders ' expectations and be flexible, is capable of proactive and reactive communication.
  • Facilitates difficult discussions within the team or with diverse senior stakeholders.
  • Experience working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team.
  • Can produce artefacts to engage teams with the user experience.
  • Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.
  • Able to identify problems or issues in the team dynamic and rectify them.
  • Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.
  • Experience off user research and analysis, utilising both quantitative and qualitative data.
  • Experience of producing, running and analysing multiple surveys.
  • Manages, supports and stretches self and others to deliver agreed goals and objectives.
  • Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard.
  • Visualising and implementing strategic user-centred design, applying different risk methodologies in proportion to the risk in question, with the ability to apply a digital understanding to their work and to identify and implement solutions for assisted digital.
Desirable Experience:
  • Experience of working in a team of UX professionals
  • Experience of simplifying high volume, complex process flows
  • Customer journey mapping
  • Creation of design standards and practices
  • Axure RP, Sketch, Hotjar, Google Analytics