Senior Business Analyst - Process Improvement at Boston Hale, West London, £Contract Rate

We are working with a client seeking an experienced Senior Business Analyst to identify, challenge and improve business processes across multiple departments, with a particular focus on assessing opportunities for automation and AI.

This is an opportunity for someone who enjoys getting beneath the surface of how organisations operate, questioning established ways of working and identifying practical improvements that deliver measurable value.

Key responsibilities:

• Lead process discovery workshops, engaging stakeholders to understand existing workflows, challenges and inefficiencies.

• Map AS-IS and TO-BE processes, identifying unnecessary steps, approvals, hand-offs and controls.

• Assess requests for AI agents and workflow automation, challenging whether proposed solutions are necessary, feasible and commercially worthwhile.

• Evaluate potential benefits against development effort, costs and operational impact.

• Translate agreed improvements into clear, proportionate requirements for technical delivery teams.

What we're looking for:

• Strong business analysis and process improvement experience, ideally incorporating Lean or Six Sigma methodologies.

• Experience simplifying complex processes and challenging senior stakeholders.

• Understanding of automation technologies, ideally including Power Automate, Power Platform or AI-enabled workflows.

• A pragmatic, commercially minded approach focused on outcomes rather than documentation.

Interested? Apply today or get in touch to discuss the opportunity in confidence.

Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.