ServiceNow Architect - TSOM at Intelligent Steps, Greater London, £500 to £525 per Day

ServiceNow Architect – TSOM
6-Month Contract | OUTSIDE IR35 | Hybrid Working

ServiceNow Architect with experience delivering Telecommunications Service Operations Management (TSOM) solutions required for a long-term project.

You’ll lead solution design and contribute directly to configuration, development and integration, helping improve telecom service monitoring and assurance.

Key responsibilities:

• Design and implement TSOM solutions covering event ingestion, alarm correlation and service impact analysis.

• Integrate ServiceNow with telecom monitoring and operational systems.

• Define CMDB/CSDM service models to support service visibility and impact assessment.

• Guide developers, review technical designs and resolve delivery challenges.

Experience required:

• Strong ServiceNow architecture experience with practical TSOM implementation experience.

• Hands-on JavaScript development, ServiceNow configuration and REST/SOAP integrations.

• Understanding of telecom operations, service assurance and CMDB/CSDM.

• Experience with TM Forum APIs, IntegrationHub or MID Servers would be beneficial.