Business Analyst - SC Cleared - ITSM/SIAM/Operating Models/ServiceNow/Halo at Agilesource Ltd, Bristol, 3 Months, £500-£550 per day

Business Analyst - SC Cleared - ITSM/SIAM/Operating Models/ServiceNow/Halo

£500-£550pd Outside IR35

Business Analyst required with strong experience of creating/delivering operating models in an ITSM transformational environment., capable of operating across the full delivery life cycle-from discovery to implementation-whilst also contributing to strategic advisory work. Brings strong analytical thinking, structured problem-solving, and stakeholder engagement, supported by hands-on experience in operating model transformation and digital strategy. Equally comfortable gathering detailed business requirements as contributing to operating model design and technology-enabled change.

Core Competencies

1. Business Analysis & Delivery

• Requirements elicitation using structured techniques (interviews, workshops, observation, process mapping, user stories).
• Experience identifying opportunities for workflow automation, self-service, AI-enabled decision support, or knowledge automation within business processes.
• Process modelling and optimisation (BPMN 2.0, SIPOC, value stream mapping).
• Production of high-quality documentation: requirements, user stories, acceptance criteria, business cases, process maps, data flows.
• Ability to articulate AI-related requirements, including data inputs/outputs, decision logic, and ethical considerations.
• Experienced in Agile, Waterfall and hybrid delivery.
• Supports test planning, UAT, and traceability, including validation of automated workflows and AI outputs.
• Skilled in using AI/automation tools for BA work (analysis, documentation, mapping accelerators).

2. Strategy, Operating Model Design & Advisory Capabilities

• Experience supporting or contributing to digital and technology strategy development, including AI and automation strategy components.
• Strong experience designing operating models that integrate service delivery structures, capability frameworks, process architectures, organisational design, sourcing approaches, performance measures, and governance.
• Ability to assess current-state operating models, identify gaps, and define practical future-state models for IT, digital, and enterprise service functions.
• Hands-on involvement in operating model implementation, including process embedding, capability uplift, governance setup, supplier and contract alignment, and transition support.
• Experience producing business cases with financial modelling, ROI/NPV analysis, cost-to-serve assessments, and benefits quantification-including automation/AI-driven benefits.
• Capable of creating strategic roadmaps, prioritisation frameworks, and solution assessments, including AI vs non-AI options.
• Familiarity with organisational design and change impact assessment, including workforce impacts of AI/automation.

Typical Technical & Tools Proficiency

• Modelling & Design: BPMN 2.0, UML, service blueprinting, capability modelling.
• Automation & AI Tools including Low-code/no-code, tools for BA tasks, and platform-Embedded AI.
• Analytics & Documentation Tools: Miro, Figma, Visio, Lucidchart, Power BI, Excel.
• Delivery & Collaboration: Jira, Azure DevOps, Confluence, MS Teams, SharePoint, PowerPoint.
• Platforms: ServiceNow, Halo, and other modern ESM platforms.

Typical Certifications

• Relevant certifications in Business Analysis, Automation & AI, IT Service Management (ITIL v3/4/5), Project and Agile Delivery (Scrum Master, Agile PM, PRINCE2, MSP), ServiceNow and Halo certifications

Experience Profile

• Demonstrable experience in operating model definition and implementation.
• Consulting or change-heavy environment experience.
• Contribution to strategic deliverables (strategies, business cases, operating models).

For further information please get in touch to discuss further.

Kind Regards

Harry