Service Analyst at Xcede, Multiple Locations, £Contract Rate

We are looking for an experienced Service Analyst with strong TSA experience to support a technology transformation programme. The role will focus on analysing, documenting and coordinating IT services throughout the transition process, with particular emphasis on Transition Service Agreements, service requirements and operational readiness.

6 month Initial Contract 
Hybrid Working (1-2 days per week), London Or Manchester 
Outside IR35 
Immediate Start

What you'll be doing

• Support the management and analysis of Transition Service Agreements (TSAs).
• Gather and analyse information relating to existing and transitioning IT services.
• Work with technical teams, service owners and stakeholders to understand service requirements.
• Document services, responsibilities, processes and operational requirements.
• Identify gaps, dependencies and risks within TSA and transition activities.
• Support Service Design and Transition activities across the programme.
• Help ensure services are ready for operational handover and BAU.
• Maintain TSA, service and operational documentation.
• Track actions, requirements, risks and outstanding transition activities.
• Support service acceptance and operational readiness reviews.
• Assist with stakeholder workshops and transition meetings.
• Produce reports, analysis and management information.
• Help identify improvements to service processes and transition activities.

What we're looking for

• Strong experience working with TSAs/Transition Service Agreements.
• Experience as a Service Analyst, Service Management Analyst, Business Analyst or similar.
• Experience within Service Management, Service Transition or technology transformation.
• Strong analytical, documentation and requirements-gathering skills.
• Understanding of ITIL / Service Management principles.
• Experience working with technical and operational stakeholders.
• Good understanding of service transition, operational readiness and BAU handover.
• Strong attention to detail and organisational skills.
• Confident analysing complex service information and identifying gaps or dependencies.