Sr. UX Researcher (UK-based, Outside IR35) at Applause, United Kingdom, £Contract Rate

Applause is a leader in software testing and digital quality. As a Qualitative User Experience Researcher (UXR) at Applause, you will be part of a small but mighty team within the UX Practice, reporting into the Director of UX Research.

The focus of your work will be to drive UX Research excellence by understanding the objectives of our clients, sampling research approaches to meet these objectives, and working in collaboration with a cross-functional team to execute both moderated and unmoderated studies.

Basic terms:

• Role: Sr. UX Researcher (Qualitative)
• Type: Outside IR35, demand-based hours, flexibility for needs-based work during local business hours but may include the possibility of evenings or weekends
• Location: Remote, UK-based resident
• Weekly Capacity: 10-20 hours per week average, with likely spikes up to 30+ during Q4
• Rae: $60 to $70 USD per hour

Experience we are looking for:

• 4+ years of previous experience in User Experience Research roles
• Expertise in qualitative research across the entire product design cycle and experience tracking the success of research outcomes
• Expertise in qualitative research methods including, but not limited to, conducting one on one interviews and conducting moderated and unmoderated studies
• Experience influencing technology client relationships at mid to senior executive level
• Ability and comfort to travel within the state to conduct research and in-person interviews
• Ability to run a study from end to end, including preparing research plan and presenting findings to clients
• Excellent interpersonal skills
• Experience orchestrating work within larger cross-functional teams
• Ability to coach, mentor, and train other researchers

Preferred experience:

• Retail e-commerce luxury brand experience
• Bilingual fluency in Arabic or Turkish preferred but welcome to others!
• Previous experience conducting focus groups
• Previous experience working in a UX agency setting
• Previous experience working in a consulting role with clients (e.g., Business/management consulting, UX consulting)
• Experience in service design/UX design/product design/visual design
• Experience with research and design tools like Qualtrics, Lookback, Figma etc.

Qualities of an ideal candidate:

• Critical Thinker
• Comfortable asking questions to define research objectives
• Cautious to avoid assumptions, biases, emotional reasoning, oversimplification
• Able to consider other perspectives
• High tolerance for ambiguity
• Problem Solver
• Able to identify a problem, break it down in smaller chunks, develop, evaluate, prioritize, and select potential research approaches, and implement them within the given constraints
• Excellent negotiation skills
• Business Thinking
• Ability to understand business objectives and translate them into research/study goals
• Ability to prioritize your focus by impact
• Go-getter
• Motivated by challenges and determined to succeed
• Team Player
• Highly collaborative and supportive toward other team members
• Able to set the team success above individual success