Problem Manager - Outside IR35 at IT Recruitment Solutions, Worthing, £550 per day

Problem Manager

£550 per day | Outside IR35 | 6-month contract

Hybrid, Worthing, West Sussex

We are looking for an experienced Problem Manager to join a large, complex organisation and help refresh and improve its Problem Management capability on an initial 6 month contract, with possible extension and working outside of IR35.

You will work alongside the existing Problem Manager, focusing primarily on P1 – P4 incidents to reduce current workloads, as well as helping to dig into root cause analysis of recurring problems.

This is a hands-on role for someone who can hit the ground running, challenge superficial fixes and secure buy in from technical teams, suppliers and senior stakeholders.

Responsibilities:

• Lead root cause analysis and post-incident problem reviews
• Identify recurring issues and drive permanent fixes
• Improve the quality of problem records, known errors and workarounds
• Track actions through to completion and challenge delays
• Use ServiceNow data to identify trends and emerging risks
• Work across Incident, Change, Service Delivery and technical teams
• Help embed a more proactive and prevention focused approach

Requirements:

• Proven Problem Management experience within a complex enterprise or regulated environment
• Proven experience reducing repeat P1 – P4 incidents
• Strong ServiceNow and ITIL experience
• Confidence leading Root Cause Analysis and challenging technical teams
• The tenacity to drive actions through to completion
• Strong influencing, negotiation and stakeholder management skills

To be considered for this Contract Problem Manager role, please send your CV to Jennifer Palmer at IT Recruitment Solutions.