2nd Line Support Consultant at RedRock Consulting, Hammersmith, £370 per day

Level 2 Line Support Consultant

£370 per day | Outside IR35 | 6-Month Contract | 5 Days Onsite

RedRock Consulting is working with a growing and fast-paced organisation seeking an experienced Level 2 Line Support Consultant to join their IT team on an initial 6-month contract.

This is an opportunity for a hands-on engineer who can quickly become productive, take ownership of technical issues, and work with minimal supervision within a busy end-user computing environment.

Key Responsibilities

• Resolve complex escalated incidents and service requests.
• Troubleshoot Windows, macOS, Microsoft 365 and end-user technology issues.
• Support identity and access management, including Entra ID, Active Directory, SSO and MFA.
• Work across endpoint management platforms including Intune and Jamf.
• Contribute to project work, hardware refreshes, software deployments and technical upgrades.
• Identify root causes of recurring issues and drive continuous improvement initiatives.

Experience Required

✅ Strong 2nd / 3rd Line Support experience

✅ Windows 10/11 and macOS troubleshooting

✅ Microsoft 365 administration and support

✅ Intune and/or Jamf

✅ Entra ID / Azure AD and Active Directory

✅ Networking fundamentals (DNS, DHCP, TCP/IP, VPN, Wi-Fi)

✅ SSO and MFA troubleshooting

✅ Excellent stakeholder communication skills

If you're interested, please apply or contact me directly for further details.

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