User Researcher | 6 Month Contract | Gov Project | £400 p.d, at Futureheads Recruitment | B Corp™, Remote/UK, £400 p.d (Outside IR35)

User Researcher | 6 Month Contract | Gov Project | £400 p.d (Outside IR35) | Remote (UK-Based)

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Role: User Researcher (Inclusive Research)

Rate: £400 p.d (Outside IR35)

Duration: 6 month contract

Client: Consultancy - Public Sector Project

Location: Remote (with some external field studies in London)

Starting: October 2026

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Futureheads is partnered with a boutique transformation consultancy that takes a design-led approach to helping organisations tackle complex discovery challenges. Specialising in AI readiness and organisational transformation, the consultancy deploys small, highly skilled teams that combine rigorous research, evidence-driven delivery and strategic thinking to help clients understand what needs to change and how to deliver it.

The consultancy is preparing for a potential upcoming public sector engagement and is looking to speak with experienced User Researchers who specialise in inclusive and accessibility-focused research.

Working alongside a leading accessibility expert, you will design and deliver qualitative research with disabled people and people with a wide range of access needs across both digital experiences and real-world environments. This will likely include ethnographic fieldwork, contextual interviews, usability testing and observational research, helping to ensure services are accessible, inclusive and effective for all users.

Previous experience working within government or delivering research in line with GDS principles would be advantageous, although it is not essential.

Requirements:

• Experience conducting inclusive research with disabled people and people with a broad range of access needs.
• Previously worked within complex service environments where digital and physical experiences intersect, such as healthcare, public services, transport, education or assistive technology.
• Experience planning and delivering ethnographic, contextual and field-based research in real-world environments.
• Recruited, engaged and supported diverse participant groups.
• Good understanding of digital accessibility standards and frameworks, including WCAG.
• Strong stakeholder management, facilitation and communication skills.
• Willingness to travel to London for occasional stakeholder meetings and in-person research activities.
• Available to interview at short notice and able to start within 4–6 weeks.