Senior Delivery Manager at Aimtech Recruitment Ltd, Central London, £Contract Rate

We're looking for an experienced Senior Delivery Manager to lead the successful delivery of CRM implementation projects for a range of clients. The role is hybrid and is outside of IR35.

This is a delivery-focused role where you'll take ownership of multiple concurrent projects, ensuring they are delivered on time, within budget and to a high standard. You'll build trusted client relationships, manage cross-functional teams and provide clear governance throughout the project lifecycle.

Key Responsibilities

• Lead end-to-end CRM implementation projects from initiation through to go-live and handover.
• Manage multiple client engagements simultaneously, balancing priorities and deadlines.
• Build strong relationships with client stakeholders, from operational teams to senior leadership.
• Own project governance, including planning, reporting, RAID management, budgets and timelines.
• Coordinate delivery teams across solution design, configuration, data migration, integrations, testing and deployment.
• Proactively manage project risks, scope changes and client expectations.
• Drive successful go-live, user adoption and project closure, capturing lessons learned to improve future delivery.
• Support the ongoing development of delivery standards, processes and best practice.
• Mentor junior delivery colleagues and contribute to the growth of the delivery function.

About You

You'll be an experienced project or programme delivery professional with a strong track record of leading complex technology implementation projects in a client-facing environment.

Essential

• Significant experience delivering CRM or enterprise software implementation projects.
• Proven ability to manage multiple projects in a fast-paced consulting or professional services environment.
• Excellent stakeholder management and communication skills, including working with senior executives.
• Strong commercial awareness, with experience managing budgets, scope and project governance.
• Experience leading cross-functional delivery teams.
• Knowledge of Agile, Waterfall or hybrid delivery methodologies and associated project management tools.
• Highly organised, proactive and able to make sound decisions under pressure.

Desirable

• Experience delivering CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, Zoho or similar.
• Experience with data migration, integrations and user acceptance testing.
• Project management qualifications such as PRINCE2, PMP, AgilePM or Scrum.
• Experience mentoring or leading delivery professionals.

If you're passionate about delivering successful technology projects and enjoy building strong client relationships, we'd love to hear from you.

Aimtech Recruitment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.