Release & Instance Manager - ServiceNow at Ventula Consulting, London, £650-£725 per day

Rate: £650-£725 per day (Outside IR35)
Duration: 9-12 months
Location: Fully remote

A leading consultancy client is seeking an experienced Release & Instance Manager to take ownership of release delivery and environment governance across a complex enterprise IT landscape.

You'll ensure changes are effectively planned, tested, approved and safely deployed across development, test, UAT, pre-production and production environments. You'll also oversee the organisation's ServiceNow instance strategy, ensuring environments remain stable, secure and ready to support programme delivery.

Key responsibilities

• Own the end-to-end release process across production and non-production environments.
• Define release cycles, governance checkpoints, submission deadlines and deployment windows.
• Maintain release calendars aligned with business priorities and change schedules.
• Coordinate complex releases involving multiple technical teams, platforms and dependencies.
• Chair release planning, readiness and go/no-go meetings.
• Ensure releases have received all required testing, security, architecture and business approvals.
• Confirm appropriate implementation, validation, rollback and recovery plans are in place.
• Identify and mitigate release risks, conflicts, environment constraints and cross-project dependencies.
• Own the ServiceNow instance strategy across development, test, UAT, training, pre-production and production.
• Coordinate environment refreshes, cloning, patching and life cycle activities.
• Maintain accurate environment documentation and ensure instances remain stable, correctly configured and available.
• Develop release dashboards and KPIs while driving improvement through automation and standardisation.

Essential experience

• Proven Release, Environment or Instance Management experience within a large enterprise IT organisation.
• Experience coordinating complex infrastructure or platform releases across multiple teams.
• Strong understanding of ITIL Change, Release and Configuration Management.
• ServiceNow Change and Release Management experience.
• Experience within regulated or highly governed enterprise environments.
• Knowledge of cloud or hybrid infrastructure environments.
• Strong planning, risk management and stakeholder communication skills.
• Ability to coordinate and influence technical teams without direct authority.

Desirable experience

• Knowledge of Azure, AWS or hybrid-cloud platforms.
• Familiarity with CI/CD pipelines and release automation.
• Understanding of Infrastructure as Code tools such as Terraform or Ansible.
• Experience working within Agile and DevOps environments.
• ITIL Foundation/ITIL 4 or a relevant project management qualification.

This is an excellent opportunity to shape release and instance management across a large-scale enterprise environment, improving release quality, platform stability and operational efficiency.

Please apply with your latest CV for immediate consideration.