Performance Improvement Delivery Lead at Lorien, London Area, £Contract Rate

Performance Improvement Lead

Location: London (Hybrid – 3 days onsite)

Contract: 6 months

IR35 Status: Outside

About the Role

We’re seeking a dynamic Performance Improvement Lead to support a major global information services organisation undergoing a large-scale ETS Service Transformation. You’ll be embedded within the organisation’s transformation programme, driving rapid, high-impact service improvements that align with long‑term strategic change.

This role is all about pace, disciplined coordination, and delivering tangible operational uplift—achieved through exceptional facilitation, governance, and stakeholder engagement rather than direct authority.

What You’ll Be Doing

Enable Rapid Service Performance Improvement

• Coordinate and facilitate short-cycle, high-impact improvement initiatives.
• Maintain momentum through structured delivery discipline.
• Ensure actions are pragmatic while aligned to future operating model design.

Establish Governance & Delivery Cadence

• Set up stream-level governance, decision forums, and reporting rhythms.
• Run daily and weekly delivery forums and manage clear escalation routes.
• Maintain visibility of priorities, sequencing, risks, and progress.

Design & Shape Improvement Approaches

• Develop a Performance Improvement Playbook with repeatable improvement patterns.
• Create time-boxed initiative designs with defined outcomes and decision points.
• Feed technical and process requirements into relevant product and technical teams.

Coordinate Delivery & Track Outcomes

• Orchestrate day-to-day improvement delivery across cross-functional teams.
• Surface and escalate blockers or trade-offs in real time.
• Track benefits and show clear evidence of impact.
• Continuously reprioritise based on data, performance insight, and governance direction.

Engage Stakeholders & Build Insight

• Work closely with delivery teams and frontline staff to gather operational insights.
• Communicate progress, wins, challenges, and lessons learned.
• Provide structured feedback into service design, capability development, and tooling/data requirements.

What You Bring

• Experience delivering change through coordination, facilitation, and strong governance.
• Confident stakeholder engagement skills across operational and leadership levels.
• Ability to operate at pace and create clarity in complex transformation environments.
• A highly hands-on, outcome-oriented approach.
• Experience working within large-scale transformation or multi-stream programmes.