Junior Technical Support Analyst at Talent, London, £250–300 per day

Junior Technical Support Analyst – Outside IR35 Contract

Location: London (Canary Wharf area)

Rate: £250–300 per day Outside IR35

Contract: 9–12 Months Initial

Working Pattern: 5 Days Onsite

We are currently supporting a major enterprise organisation looking to appoint a Junior Technical Support Analyst to join a long-term technology programme within a fast-paced corporate environment.

This role sits within a highly collaborative end-user technology function and will involve a mix of technical support, asset management, operational coordination and technology risk/governance support across an enterprise Microsoft environment.

The successful consultant will be hands-on, proactive and comfortable operating within a structured enterprise setting supporting both UK and international teams.

Key Responsibilities:

• Provide hands-on IT support across desktop, collaboration and end-user technologies

• Manage and resolve incidents, requests and escalations through ServiceNow

• Support users across Microsoft technologies including Teams, Office 365 and Windows environments

• Assist with asset management, device tracking and lifecycle processes

• Support operational governance and risk management activities within the technology function

• Work closely with international teams including stakeholders based in Germany

• Ensure strong user communication and high levels of customer service throughout ticket resolution

• Support ongoing workplace technology and operational improvement initiatives

Key Skills & Experience:

• Previous experience within a Technical Support Analyst, IT Support Analyst, EUC Analyst or similar role

Strong Microsoft technology environment experience including:

• Windows 10 / 11
• Office 365
• Microsoft Teams
• Active Directory
• ServiceNow
• Experience working within enterprise or corporate technology environments
• Strong troubleshooting and stakeholder communication skills
• Exposure to asset management, operational support or technology governance/risk activities
• Comfortable supporting international teams within a fast-paced environment
• Financial services or regulated industry experience would be advantageous

This is an excellent opportunity to join a long-term enterprise programme with strong extension potential within a well-established technology environment.

To discuss further, please apply with your latest CV.