Global Delivery Manager - eCommerce/QSR at Tech4 Limited, United Kingdom/Remote, 6 Months, £400-£500 per day

Global Delivery Manager (Web & App) is required by well known and iconic global brand. eCommerse, QSR environment.

OUTSIDE IR35

Role Overview

They are seeking a Delivery Manager to drive execution excellence across their global digital platform, supporting web and mobile app experiences in Canada and Europe.

This role is responsible for end-to-end delivery execution across the Canada and Europe teams, ensuring that product strategy is translated into high-quality, predictable delivery outcomes. You will operate at the center of planning, execution, and coordination, managing dependencies across markets, teams, and platforms.

Core Competencies

• Execution Excellence: Drives predictability, accountability, and delivery quality
• Structured Thinking: Breaks down complex initiatives into actionable plans
• Risk Management: Anticipates and mitigates delivery risks early
• Operational Discipline: Establishes scalable, repeatable delivery processes

Key Responsibilities

1. Intake & Discovery

• Ensure all market requests, bugs, and technical needs are captured and brought into intake
• Coordinate cross-functional participation in discovery to ensure delivery readiness
• Develop a clear understanding of scope, milestones, and delivery objectives across markets
• Identify early cross-market dependencies, risks, and sequencing considerations

2. PI Planning & Roadmap Readiness

Before PI Planning

• Lead capacity planning for both squads, balancing priorities across Canada and Europe
• Partner with Product, Design, and Engineering to align dependencies and establish interlocks
• Establish and maintain planning boards, timelines, and delivery artifacts

During PI Planning

• Ensure both squads produce high-quality execution plans, sprint sequencing, and commitments
• Drive structured discussions across squads to surface cross-market dependencies, risks and mitigations, and trade-offs and sequencing
• Advocate for realistic commitments grounded in team capacity and complexity

After PI Planning

• Manage and maintain PI tracking across both squads
• Track commitments, risks, and progress across Canada and Europe delivery workstreams
• Ensure alignment between global roadmap commitments and local execution

3. Execution & Sprint Delivery

• Own day-to-day delivery execution
• Maintain and evolve timelines and milestones as work shifts
• Proactively identify, escalate, and resolve risks, blockers, and dependencies
• Ensure backlog health and readiness for upcoming sprints
• Partner with Product to ensure clear, actionable user stories and acceptance criteria

4. Agile Operations & Ceremonies

• Facilitate Agile ceremonies across both squads: Daily Stand-ups, Sprint Planning, Backlog Refinement, Sprint Reviews & Retrospectives
• Drive strong team accountability and delivery discipline
• Support teams in continuous improvement and iteration of ways of working

5. Post-Launch & Operational Excellence

• Coordinate knowledge transfer and enablement post-release
• Ensure a balance between feature delivery and operational support (eg, bugs, production issues)
• Track and analyze delivery metrics (eg, velocity, predictability, throughput)

Qualifications

Required

• 5+ years experience in Delivery Management, Program Management, or Scrum Master roles
• Proven experience leading Agile/Scrum delivery in digital product environments (web and app)
• Strong experience in PI Planning/scaled Agile frameworks
• Demonstrated ability to manage cross-team dependencies and global stakeholders
• Excellent communication skills

Preferred

• Experience in eCommerce or fast casual/QSR environments
• Experience with global or multi-market delivery models
• Familiarity with tools such as Jira, JPD, Confluence, or similar delivery tooling
• Strong analytical mindset with experience using delivery metrics to improve outcomes

£400-500 per day

OUTSIDE IR35

6 month rolling contract

Based remote (UK)