Senior Application Support Engineer at Certes IT Service Solutions, Harrogate, £Contract Rate

Service Applications Consultant
Rate: £400-£450/day (Outside IR35)
Length: 1 - 3 Months (short term, with potential extension)
Location: Harrogate (remote/hybrid)

Overview
We are looking for a hands-on Service Delivery / Business Applications Consultant to support the stabilisation and improvement of our Business Systems support function following recent change activity.

This is a short term contract, for someone who can come in with a strong understanding of the support needed, and systems already in place.
This role will focus on embedding processes, improving support models, and producing clear, practical documentation.
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Key Responsibilities
* Develop and finalise SOPs, runbooks, and knowledge articles
* Define and improve the Business Systems support operating model
* Support implementation of a single support gateway
* Improve and standardise ITSM processes (Jira / Service Management)
* Review and document JML (Joiner / Mover / Leaver) processes
* Support post-migration / transition stabilisation activities
* Document vendor onboarding and support impact approaches
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Key Deliverables
* SOP pack and knowledge base
* Support operating model documentation
* JML process documentation
* Vendor onboarding and impact templates
* ITSM / Jira process guidance
* Recommendations for a sustainable operating model
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Experience Required
* Background in Service Delivery, IT Operations, or Business Systems
* Strong experience creating SOPs and process documentation
* Hands-on experience with ITSM tools (e.g. Jira, ServiceNow)
* Experience improving support models and stabilising operations
* Understanding of JML processes and service governance

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.