Contract Amazon Connect Consultant - Outside IR35 at SPG Resourcing, United Kingdom, £500-£600 per day

Amazon Connect Consultant

Rate: £500.00 - £600.00 per day

Determination: Outside IR35

Location: Remote (UK Residents Only)

This is an exciting opportunity in the outsourced technology services sector for an experienced Amazon Connect Engineer to lead the transition from legacy telephony to advanced cloud contact centre solutions.

Join a project-focused environment, helping a large outsourcing business move from Avaya to Amazon Connect. This position demands both technical depth and stakeholder management skills, with a focus on delivering robust, scalable, and resilient cloud-based contact centre solutions.

Responsibilities

• Collaborate with clients and stakeholders to gather and analyse existing Avaya contact centre requirements
• Design, architect, and implement cloud-based contact centre solutions using Amazon Connect
• Create detailed technical documentation, high-level designs, and implementation roadmaps
• Lead end-to-end deployment, including configuration, testing, and successful rollout
• Provide best practice guidance on building scalable, resilient, and cost-effective architectures
• Customise features such as IVR, contact flows, and integrate with AWS and external systems
• Ensure seamless integration with CRM tools, databases, and reporting systems
• Troubleshoot and resolve technical issues throughout the build and deployment phases

Experience & Skills

• Proven experience designing and implementing Amazon Connect solutions, including Avaya migrations
• Solid understanding of Amazon Connect features: contact flows, IVR, integrations, and reporting
• Strong background in contact centre technologies and hands-on work with Avaya systems
• Excellent communication and stakeholder engagement abilities, translating complex technical concepts for non-technical audiences
• Experience with legacy and cloud-based call centre reporting and analytics tools

Additional

• Right to work in the UK required
• Equal opportunities employer

Equal Opportunity Statement:

SPG Resourcing is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce we hire. We offer reasonable accommodation at every stage of the application and interview process.

If this is of interest, please feel free to reach out using the details below.

Jarret Devlin

jarret.devlin@spgresourcing.com

01617110288