2nd Line Support Engineer at Develop, White City, London, £Contract Rate

2nd Line IT Support Engineer - Contract

Outside IR35 ~ 6 month contract - likely extension or temp/perm opportunity 

Day Rate: DOE

Hybrid: 3-4 days a week onsite in White City/Shepherd's Bush

1 Stage Interview Process - Immediate start

Our client, a well-established and growing retail organisation, is looking for an experienced 2nd Line Engineer to join their IT team on a long term contract, providing expert support and helping maintain the stability, security, and performance of their systems.

Reporting to the Senior IT Manager, you'll be a key escalation point for 1st line support, get involved in infrastructure projects, and mentor junior team members.

What you'll be doing:

• Resolving complex issues escalated from 1st line within SLA, with clear user communication throughout
• Diagnosing software, hardware, and network issues, focused on root cause
• Escalating to 3rd line/vendors where needed, with proper handover
• Supporting server, network, and infrastructure installation, configuration, and maintenance
• Ensuring systems stay patched and secure
• Monitoring backups and resolving failures promptly
• Contributing to IT projects from planning to post-go-live support
• Maintaining clear documentation and identifying recurring issues for proactive fixes
• Mentoring 1st line engineers

What you'll bring:

• 5+ years' experience administering Microsoft 365 or Google Workspace (user lifecycle, licensing, policy configuration)
• Experience with Windows 11/macOS endpoint management (Intune, Jamf, or similar)
• Strong LAN/WAN troubleshooting skills, including DNS, DHCP, VPN
• Excellent stakeholder management and communication skills
• Experience delivering work to strict deadlines
• Strong documentation skills and a proactive, self-motivated approach
• Solid understanding of IT service delivery best practices
• A genuine focus on customer service

Please note the shortlist for this role closes shortly so please apply quickly if you are interested.