Senior Architect at Response Informatics, Andover, £Contract Rate

We are currently hiring a Senior Engineer (BMC Helix Architect) for an exciting client engagement.

Role: Senior Engineer (BMC Helix Architect)

Location: Andover UK (Hybrid – 2 days per week mandatory at the client site)

Position: Contract (Outside IR35)

Clearance: Active SC Clearance (Mandatory)

Key Responsibilities

• Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
• Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
• Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
• Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
• Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
• Act as Level 3 escalation point; monitor platform health, manage upgrades and patches.
• Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
• Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.

Skills & Experience Required

• 8+ years' hands-on experience with BMC Remedy / BMC Helix ITSM at enterprise scale.
• Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge.
• Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration.
• Strong REST/SOAP API integration skills; experience with BMC Helix iPaaS / Integration Service.
• Scripting ability in Python, PowerShell, or Bash for automation tasks.
• Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
• ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred.
• Excellent communication skills and ability to lead technical workstreams across multi-team organizations.