Lead Service Designer - Health / Gov / Data at Intec Select, City Of London, £800 per day

Lead Service Designer / Product Owner | Data Platform | Government & Public Sector

Health Data | Digital Transformation | Service Design | User Research | Data Platforms

Contract: 6 Months

Rate: £800 per day (Outside IR35)

Location: London (Hybrid – 2 days per week)

Overview

We are partnering with an innovative organisation delivering next-generation digital and data services across the healthcare and public sector landscape.

They are seeking a Lead Service Designer / Product Owner to help shape the future of how health, government, and public sector organisations securely access, manage, and utilise complex datasets to improve decision-making, operational efficiency, and citizen outcomes.

Working at the intersection of service design, product strategy, user research, and digital transformation, you will play a key role in designing user-centred services and products that support a broad range of stakeholders, including clinicians, analysts, operational teams, policymakers, and government organisations.

This is an opportunity to work on high-impact programmes where data, governance, accessibility, and user experience are critical to delivering trusted digital services at scale.

Key Responsibilities

Service Design

• Lead the design of end-to-end user journeys across complex health and public sector digital services.
• Map, analyse, and optimise services spanning multiple systems, organisations, and stakeholder groups.
• Develop service blueprints, operating models, and future-state service designs.
• Identify pain points, risks, and opportunities for service improvement and innovation.
• Ensure services align with user needs, policy requirements, governance frameworks, and organisational objectives.
• Collaborate closely with Product, Delivery, Engineering, Data, and Operations teams to ensure services are practical, scalable, and measurable.
• Design services that balance usability, compliance, accessibility, and operational efficiency.

Product Ownership & Product Design

• Shape product vision, strategy, and priorities for data-driven digital platforms.
• Design intuitive user experiences that simplify complex data workflows, permissions models, and governance processes.
• Create user flows, wireframes, prototypes, and service concepts to support discovery and delivery activities.
• Work closely with delivery teams to translate user needs into actionable product requirements.
• Contribute to product roadmaps, prioritisation, and backlog management.
• Ensure solutions meet accessibility, security, and public sector design standards.

User Research & Insight

• Plan and conduct research with diverse user groups, including healthcare professionals, operational users, analysts, policymakers, and senior stakeholders.
• Translate qualitative and quantitative insights into service and product improvements.
• Champion evidence-based decision-making throughout the product lifecycle.
• Establish scalable feedback loops and research practices.
• Use data and research findings to identify opportunities for innovation and service optimisation.

Stakeholder Engagement & Leadership

• Facilitate workshops, discovery sessions, service design activities, and stakeholder engagement forums.
• Work collaboratively across Product, Engineering, Data, Clinical, Operations, and Policy teams.
• Present recommendations and influence decision-making at senior leadership level.
• Promote user-centred design, accessibility, and service excellence.
• Support and mentor designers and team members where appropriate.

Essential Skills & Experience

• Significant experience operating as a Lead Service Designer, Product Owner, Product Designer, or Service Design Lead.
• Proven track record designing and delivering complex digital services within healthcare, government, public sector, or other regulated environments.
• Strong experience applying Government Digital Service (GDS) principles and user-centred design methodologies.
• Expertise in:
• Service blueprinting
• Journey mapping
• Systems thinking
• Service transformation
• Experience working with:
• Data-intensive platforms
• Case management systems
• Workflow applications
• Digital public services
• Strong user research capability, including planning, conducting, and synthesising research activities.
• Experience working within multidisciplinary Agile delivery teams.
• Excellent stakeholder management, workshop facilitation, and communication skills.
• Proficiency with modern design and prototyping tools, particularly Figma.
• Ability to communicate effectively with both technical and non-technical audiences.