Service Desk Manager - IT, M365, Azure AD, Backlogs, Reporting, Hybrid (London 4d/w) Outside IR35 at Nova Source Technologies Limited, London (4 days a week, 3 Months, £450-£500 per day

Service Desk Manager - IT, M365, Azure AD, Backlogs, Reporting, Burndown Charts, ServiceNow, EntraID, Intune, Windows 11, SharePoint, Teams, ISO 27001, Cyber Essentials, ITAM, SAM, ServiceNow, SharePoint, ITIL, SLAs, KPIs, OLAs, Hybrid (4d/w London) Outside IR35

This is a fantastic Service Desk Manager contract opportunity with a leading London based tech organisation.

The Service Desk Manager role is Hybrid with 4 days a week in the central London office and the rest of the time you will work remotely.

The Service Desk Manager contract is Outside IR35.

The Service Desk Manager will oversee an existing established Service Desk, championing best practices across a M365 ServiceNow environment. The current Service Desk has an existing backlog and the role will be not only to help clear but understand and improve current associated process, enabling reporting to senior stakeholders and predictions going forward. Solid experience as a Service Desk Manager turning round underperforming service desks including shaping processes and dealing with engineers. As Service Desk Manager strong technical knowledge of Microsoft 365, Azure AD, Intune, Entra ID and general Win 11 environments is essential. Strong SAM & ITAM principle knowledge is essential as Service Desk Manager as is Cyber Essentials & ISO 27001. As well as day to day running of the Service Desk and ensuring ticket resolution and reporting the Service Desk Manager will be responsible for identifying and implementing improvements across the team and backlogs, whilst measuring and improving SLAs, OLAs, crating burndown charts etc. Solid team management skills are essential as Service Desk Manager as is the ability to work closely with other IT & Business teams.

Key skills as Service Desk Manager

• Proven commercial track record as a Service Desk Manager turning around underperforming Service Desk teams
• Identifying and creating processes to manage, clear and predict backlog
• Burndown charts
• Infrastructure
• M365
• ServiceNow
• Cyber Essentials
• ISO 27001
• Azure AD
• Entra ID
• Intune
• Windows 11
• Team & vendor management
• SLAs, KPIs, RFI, OLAs etc

Desirable skills as Service Desk Manager

• Certifications (ITIL, Prince2, MS etc)
• ITILv4

This is an exceptional Service Desk Manager opportunity with exciting projects on offer.

Key Skills: Service Desk Manager - IT, M365, Azure AD, Backlogs, Reporting, Burndown Charts, ServiceNow, EntraID, Intune, Windows 11, SharePoint, Teams, ISO 27001, Cyber Essentials, ITAM, SAM, ServiceNow, SharePoint, ITIL, SLAs, KPIs, OLAs, Hybrid (4d/w London) Outside IR35

*PLEASE READ BEFORE APPLYING*

Please ensure your location is clear on your CV/application. As the role requires 4 days per week on site in London (which day can vary at short notice) to start - location is a factor, applications without location may be rejected

*PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS* Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable.