Technical Writer at Hays, Burgess Hill, £Contract Rate

Role: Technical Writer

Location: Burgess Hill, UK

Duration: 6 months (initially)

Outside of IR35

Duties

In this role, working for a large global pharma company you are required to maintain the documentation architecture for the UK and IEs affiliate notifications issued to external customers. Effectively Managing updates & revisions as require

Implement the marketing plan for customer notifications, in alignment with the department's strategy and our wider business goals. Ongoing assessment of volumes and types of affiliate notifications using available reporting tools ensuring oversight of product quality and safety for Roche stakeholders. Be recognised as the ‘subject matter expert’ for documentation and work closely with the customer experience/insights team to identify 'pain' and 'gain' points. Support / Train and educate commercial and technical teams in sourcing and and self serving customer notification data and documents.

Essential Requirements

Degree and/or postgraduate degree in a Science subject - Biomedical Science prefered

Excellent problem solving and communication skills

Proven ability to build relationships with internal and external stakeholders

Ability to work in a highly complex, cross-functional environment and stay focused on critical goals and outcomes

Proven Track record in writing customer facing technical communications

Desirable

Technical Writer qualification

Operational knowledge of the NHS/ context of healthcare

Understanding of the laboratory diagnostics market

Experience of Microsoft Office / Word / Excel / PowerPoint and Google suite to intermediate level

Experience of CRM systems