Servicenow Architect at Ubique Systems, London Area, £Contract Rate

Job Title: ServiceNow TOSM Architect

Location: London, UK - Hybrid: 2 Days to Office Every Week

Duration: 3 Months - Extendable

Employment Type: Outside IR35

Roles & Responsibilities:

We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.

This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.

Key Responsibilities

Architecture & Solution Design

• Define end‑to‑end ServiceNow TSOM architecture aligned to enterprise IT Operations strategy
• Design scalable and resilient solutions leveraging:
• ITOM Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• Cloud Observability
• AIOps capabilities
• Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments

Implementation & Delivery

• Lead and oversee implementation of TSOM solutions across large enterprise landscapes
• Define integration patterns with:
• Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
• CMDB data sources
• Third‑party observability platforms
• Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping

AIOps & Observability

• Design and implement AIOps-driven event correlation and noise reduction
• Enable proactive operations through anomaly detection and predictive insights
• Optimize operational workflows using event rules, alerts, and automations

Governance & Optimization

• Define TSOM governance, standards, and architectural guardrails
• Drive performance optimization, stability, and scalability of ServiceNow platform
• Ensure alignment with ServiceNow best practices and upgrade strategies

Stakeholder & Client Engagement

• Partner with IT leadership, operations teams, and business stakeholders
• Translate business requirements into technical solutions
• Support pre‑sales activities including solution design, estimations, and proposals