ServiceNow Architect at X4 Technology, London Area, £550 per day

Job Title: ServiceNow Architect - TSOM

Day Rate: £550/day (OUTSIDE IR35)

Location: Hybrid (London office twice a week maximum)

Contract Length: 6 Months (extendable)

ServiceNow Architect - TSOM - Role & Responsibilities

• Lead the architecture, design, and implementation of enterprise-scale ServiceNow TSOM solutions aligned with the client's IT Operations strategy.
• Design and deploy scalable solutions across ITOM Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Observability, and AIOps.
• Drive integration of ServiceNow TSOM with monitoring and observability platforms such as Splunk, Dynatrace, AppDynamics, Azure Monitor, and AWS CloudWatch.
• Define and enforce CMDB governance, data quality standards, and operational best practices to ensure platform stability and accuracy.
• Collaborate with senior stakeholders, operations teams, and business leaders to translate operational requirements into scalable technical solutions and support solution proposals.

ServiceNow Architect - TSOM - Required Experience

• Extensive experience architecting and implementing ServiceNow TSOM / ITOM solutions within large enterprise environments.
• Strong hands-on expertise in ServiceNow modules including Discovery, Service Mapping, Event Management, Operational Intelligence, and AIOps.
• Proven experience integrating ServiceNow with enterprise monitoring, observability, and cloud platforms across hybrid and multi-cloud environments.
• Solid understanding of CMDB architecture, governance, data modelling, and operational process optimisation.
• Excellent stakeholder management and communication skills, with the ability to lead technical discussions, workshops, and architecture governance sessions.

Interviews: June 2026

Start Date: July 2026

How to Apply:

Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology