ServiceNow Architect TSM at Intelligent Steps, London, £500 to £600 per Day

ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module.

You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.

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• Hybrid work in London
  
• OUTSIDE IR35 / £500 - £600 per day
  
• 6 months  contract with extension (long-term project)
  

Key Responsibilities

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• Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory).
  
• Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
  
• Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
  
• Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
  
• Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
  

Required Skills and Experience

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• Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
  
• Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance).
  
• Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
  
• Experience: 10+ years of experience in software platforms, with a significant focus on architecture.