NEC Housing Trainer at develop, United Kingdom, £Contract Rate

NEC Housing Systems Trainer

Contract - Outside IR35

Overview

An organisation undergoing a major Housing Systems Transformation Programme is seeking an experienced and engaging Housing Systems Trainer to join its project team. The role will support key system go-live phases scheduled for November 2026 and February/March 2027.

This position will play a critical role in ensuring staff are fully equipped to adopt new technology, processes, and ways of working, with a primary focus on the NEC Housing system.

Key Responsibilities

• Design, develop, and deliver comprehensive training programmes for NEC Housing system users
• Deliver training across key modules, including:
• Assets
• Housing Advice
• Customer Services
• Support Services
• Go-Mobile (Assets, Housing Management)
• NEC Document Management (DM)
• Create engaging learning materials such as user guides, quick reference tools, and e-learning content
• Deliver training sessions both face-to-face and virtually to a wide range of stakeholders
• Support user adoption during system rollout and post go-live phases
• Collaborate with project teams and subject matter experts to ensure training aligns with business processes
• Provide floor-walking support and hands-on assistance during implementation phases
• Gather user feedback and continuously improve training delivery and materials
• Maintain up-to-date knowledge of NEC Housing functionality and module updates

Candidate Profile

The successful candidate will be a confident and adaptable trainer with strong experience in housing systems and digital transformation, ideally with hands-on knowledge of NEC Housing modules.

Essential Skills & Experience

• Proven experience delivering systems training within housing, local government, or a similar environment
• Strong working knowledge of NEC Housing Solution across multiple modules
• Experience supporting large-scale system implementations or transformation programmes
• Ability to conduct training needs analysis
• Excellent communication and presentation skills
• Ability to engage users with varying levels of digital confidence
• Experience creating clear, user-friendly training materials

Desirable Skills & Experience

• Understanding of end-to-end housing processes (e.g. asset management, housing advice, tenant support services)
• Experience delivering training on Assets, Housing Advice, Support Services, and/or mobile working solutions
• Experience with mobile workforce solutions (e.g. Go-Mobile)
• Familiarity with Learning Management Systems (LMS)
• Knowledge of change management and user adoption methodologies