Transformation Consultant | 6 months | Outside IR35 - Greater Manchester at Change Specialists Ltd., Greater Manchester, 6 Months, £Contract Rate

We are supporting a client on a high-profile administration transformation programme of significant scale and complexity.

Spanning a workforce of c.1,000 FTE across multiple sites, the function incorporates contact centre/service desk, reception, administration and secretarial services. The environment is operationally critical, highly visible, and currently at an inflection point - requiring stabilisation, modernisation, and a fundamental redesign of how services are delivered.

With executive sponsorship already secured and programme governance mobilising, this engagement requires a consultant capable of operating at pace, bringing both strategic clarity and delivery rigour.

The Requirement

This is an end-to-end transformation mandate, combining immediate operational stabilisation with longer term strategic redesign and implementation.

You will lead across four distinct but interdependent workstreams:

• Stabilisation & Remediation
  Rapid diagnostic and intervention to address service performance, workforce challenges, and process inefficiencies - establishing control and operational resilience
• Transformation & Optimisation
  Identification and delivery of productivity improvements, including automation opportunities and operating model redesign
• Strategy Development
  Definition of a clear, evidence based future state operating model, aligned to organisational priorities and scalable across sites
• Strategy Delivery
  Translation of strategy into a practical, executable roadmap, with accountability for implementation and measurable outcomes

This is a hands on leadership role, notpurely advisory, requiring visible ownership from diagnosis through to delivery.

Profile

We are seeking a consultant with a proven track record in large scale contact centre and administrative transformation, ideally within complex, multi site environments. Exposure to unionised enviroments is highly regarded.

You will bring:

• Demonstrable experience leading enterprise level transformation programmes
• Deep expertise in operating model design and implementation
• The ability to operate credibly at both executive and operational levels
• A pragmatic approach, balancing strategic thinking with hands on execution
• Confidence navigating challenging, high pressure environments with pace and structure

The Opportunity

This engagement offers a genuine end-to-end transformation scope from stabilisation through to strategy and delivery within a function that is central to organisational performance.

It will suit a consultant who is motivated by complex problem-solving, visible impact, and delivering sustainable change at scale.

Contract Details

• Timeline: May 2026 start for6 months
• Location: Greater Manchester - onsite
• IR35 Status: Outside IR35