Service Designer, Transition Lead, ITIL / ITSM at Syntax Consultancy Ltd, London, £425 to £450 per Day

Service Designer / Transition Lead – SC Cleared

3 Month Contract

London (Hybrid)

£425-£450/day (Outside IR35)

Service Designer / Transition Lead needed with active SC Security Clearance.

Experience the Design, Governance, Business Change and Transition activities required to establish a compliant Service Model aligned agreed obligations. 

Worked with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change.

Paying up to £450/day (Outside IR35). Start ASAP in May 2026 and rolling 3 month contract.

Hybrid Working – 2/3 days/week remote (WFH) + 2/3 days/week working from the office in London.

Working with a global IT Consultancy on large-scale network solutions projects for a Telecoms end client.

Key skills, experience + tasks will include:

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• Proven experience in Service Design / Service Transition roles
• Strong understanding of ITIL / ITSM frameworks
• onboard resource to lead and coordinate the Design, Governance, Business Change and transition activities required to establish a compliant Service Model aligned to contractual obligations and customer approval.
• Process flow diagrams and process for each of the ITSM processes (e.g. incident and change management).
• Experience delivering service readiness in large transformation programmes
• Ability to create governance artefacts:  SHLD (Service High-Level Design), RACI, RTM (Requirements Traceability Matrix)
• Experience with business change, training and adoption.  
• Strong stakeholder management.
• Background in telecoms or large-scale enterprise environments preferred
• SC Security Clearance active is essential for this contract – SC used last 12 months.

Desirable

•  
• Experience with tools such as ServiceNow
• Exposure to Network / Infrastructure services
• Experience working with suppliers and third-party vendors