Ecommerce Change Manager (Contract) at Naked Wines, Norwich, £600 a day

In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see.

It’s a different way of doing things, sure. But it works. We’re one of the UK’s favourite wine clubs, shipping over 1 million (!) cases a year to curious wine lovers. And with an ambitious road ahead, we’ve got no plans on plugging the cork on growth.

Our global team (we have offices in the US and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.

It takes a village to be Naked. That’s why we’re always on the lookout for eager talent to join the club. And now, our Digital Transformation team is looking for a Change Manager to join the fun on a fixed-day rate contract basis .

You will lead the "people side" of our major re-platforming initiative to Shopify, ensuring that new systems, structures, and processes are adopted smoothly to achieve our business goals. This is a key role where you’ll drive our digital evolution: orchestrating change impact strategies and cross-functional readiness to ensure every roadmap milestone results in a flawless transition for our customers and our business.

Together, we’ll take Naked Wines to the next level – and share our not-so-well-kept secret with the world.

Role Type: Fixed-Term Contractor (Day Rate)

IR35 Status: Outside (Subject to status determination)

Location: London / Norwich / Hybrid

Competitive Rate: A fixed day rate of £600 per day (Outside IR35)

Recruitment Process: Phone screen with hiring manager > Task and review with hiring manager > Final panel interview

Project Length: 9-12 months

• Roadmap Execution: Take ownership of the end-to-end change management plan, ensuring all activities are executed in strict alignment with Shopify project milestones.
• Impact Analysis: Lead detailed functional impact assessments, converting technical findings into high-impact communication and engagement workstreams.
• Business Readiness: Oversee recurring readiness audits to proactively identify friction points and certify that all teams are prepared for go-live.
• Workforce Transition: Accountable for the seamless transition of teams into new roles and ways of working, providing hands-on support for the rapid adoption of updated processes.
• Strategic Communication: Develop targeted engagement materials and orchestrate workshops and briefings to ensure transparent, two-way dialogue across the business.
• Training & Capability: Manage the full training lifecycle, from initial Needs Analysis through to the delivery of high-quality training content and technical documentation.
• Monitoring & Governance: Provide data-driven visibility into adoption rates and stakeholder sentiment, proactively identifying and mitigating project risks.
• Project Integration: Act as the primary bridge between change activities and the daily project lifecycle, partnering closely with Project Managers and workstream leads.

• Professional Experience: 5+ years of dedicated Change Management experience, specifically leading transitions within complex ERP or Enterprise System environments.
• Methodology: Formally qualified in a recognised change methodology such as Prosci (ADKAR) , ACMP (CCMP) , or APMG Change Management .
• Technical Proficiency: Proven ability to translate technical system changes into functional user impacts; familiarity with Agile or Prince2 frameworks is highly desirable.
• Stakeholder Influence: Demonstrated success managing "Heads Of" and SLT-level stakeholders, navigating resistance and building consensus in high-pressure environments.
• Analytical Skills: Advanced capability in data-driven reporting, using metrics to track adoption and sentiment to inform strategic interventions.
• Communication Mastery: Exceptional written and verbal communication skills, with a portfolio of diverse engagement materials (presentations, briefings, and digital content).
• Contractor Mindset: The ability to work at pace in a product-led environment, providing clear visibility on people-risks and transition readiness.

You exhibit our Naked behaviours:

• Ambition (dream big): implementing strategy into action and providing feedback (what works and doesn't)

• Judgement (make good decisions): questioning the status quo, testing hypotheses and sharing outcomes
• Discipline (adhere to high standards): delivering on commitments, on time with quality
• Influence (have a big impact): collaborating effectively, actively working on own development
• Accountability (take full responsibility): delivering results: recognising mistakes and quickly shares them

Finally, you live by our Naked values:

• You support all stakeholders from the Winemaker, through to the Customer. We are Naked Together
• You embrace growth, pushing yourself out of your comfort zone to overcome obstacles
• You always start with our customers and winemakers
• You keep it simple and are data-led, from the wine itself to the ways of working
• You do the right thing, holding yourself accountable with honesty and openness

Competitive Rate: A fixed day rate of £600 per day (Outside IR35)