Service Delivery Lead at Hewett Recruitment | BCorp™, Manchester Area, £400-£600 per day

Job Title: Service Delivery Lead (Contract, 6 months, Outside IR35)

Location: Manchester, remote

Contract Type: 6 months, Outside IR35

£400-£600 per day

About the Role:

We are seeking an experienced Service Delivery Lead to own day-to-day IT operations, ensuring reliable end-user services through effective management of our managed service providers (MSPs) and robust incident and problem management processes. This role is ideal for a proactive professional who thrives on delivering operational excellence and continuous service improvement.

Key Responsibilities:

• Manage MSP activities, including helpdesk, desktop support, and O365 services.
• Oversee licensing, access, and the full user lifecycle.
• Drive operational resilience and ensure continuity of IT services.
• Lead incident, problem, and change coordination from an operational perspective.
• Monitor service level agreements (SLAs), key performance indicators (KPIs), and vendor performance.

Key Deliverables:

• Stable, SLA-compliant IT services across all business units.
• Clear reporting on incident and problem management.
• Service improvement plans and initiatives.
• Oversight of IT licenses and assets.

Skills & Experience:

• Proven experience in IT service delivery, MSP management, and IT operations.
• Strong knowledge of incident, problem, and change management frameworks.
• Experience managing service performance against SLAs and KPIs.
• Excellent communication and stakeholder management skills.
• Familiarity with Microsoft O365 and IT asset/licensing management.

Why Join Us:

This contract offers the chance to make a tangible impact on IT operations within a dynamic environment. If you are results-driven, enjoy solving operational challenges, and thrive in collaborative settings, this is the role for you.

Apply Now to lead and enhance our IT service delivery!