Information Technology Support Analyst at Understanding Solutions, London Area, £Contract Rate

IT Service Desk Analyst

Contract Length: 3-month initial (likely to extend)

Location: Remote (occasional travel to London Bridge when required)

Day Rate: £200 Outside IR35)

Start Date: ASAP

We’re looking for a proactive IT Service Desk Analyst to join a well known Food Brand's growing IT team, supporting business-critical applications across the UK and Ireland. This role sits within a small, hands-on team and will play a key part in ensuring smooth day-to-day operations while also contributing to ongoing projects and improvements.

You’ll act as a central point across service delivery, application support, and supplier management. Managing ticket flows, investigating issues, and working closely with multiple third-party vendors. This is a great opportunity for someone who enjoys variety, autonomy, and getting stuck into both BAU and project work within a fast-paced environment.

Key Experience Needed

• Proven experience in 2nd line application support
• Strong understanding of service delivery and ticket management
• Experience working with third-party suppliers / vendor management
• Basic SQL knowledge and experience working within a Microsoft stack
• Experience supporting business-critical systems
• EPOS / POS experience
• Strong communication skills with a proactive, confident approach
• Comfortable working independently with minimal supervision

Key Responsibilities

• Manage and prioritise ticket queues, ensuring timely resolution of issues
• Provide 2nd line support across business-critical applications
• Investigate technical issues, identify root causes, and document fixes
• Act as a key point of contact for third-party suppliers, managing escalations
• Support service delivery processes and continuous improvement initiatives
• Assist with ongoing projects alongside BAU responsibilities
• Work closely with the Head of IT and wider team to support operational needs
• Contribute to system stability, performance, and overall service quality

IT Service Desk Analyst

Contract Length: 3-month initial (likely to extend)

Location: Remote (occasional travel to London Bridge when required)

Day Rate: £200 Outside IR35)

Start Date: ASAP