SERVICE NOW CATALOGUE EDITOR - REMOTE WORKING - 6 MONTHS (OUTSIDE IR35) at Ben Turner, England, 6 Months, £200 per day

SERVICE NOW CATALOGUE EDITOR - REMOTE WORKING - 6 months (OUTSIDE IR35)

Technically confident and delivery focused

• Comfortable configuring and reviewing catalogue items rather than only describing requirements.
• Takes ownership for seeing work through to a usable outcome

Structured and quality driven

• Applies standards consistently, particularly during re-platforming where risk of inconsistency is high.
• Understands the long term impact of configuration decisions.

Collaborative and credible

• Builds trust with platform teams and suppliers through technical competence.
• Challenges poor practice constructively, using evidence rather than opinion.

ServiceNow platform experience

• Hands on experience working within ServiceNow, specifically in Catalogue and Request Management Catalogue Builder.
• Confident configuring and maintaining:
• Catalogue items and record producers
• Variable sets
• UI policies
• Understands how these components interact to drive user experience and fulfilment outcomes.

Update set discipline

• Practical experience and understanding of update sets to manage, track, and promote changes between environments.
• Understands the risks associated with poor update set hygiene during re-platforming and how to mitigate them.

Request fulfilment and workflow awareness

• Familiarity with request workflows and/or Flow Designer and how fulfilment logic supports operational teams.
• Able to identify where Legacy workflows introduce unnecessary complexity.

For more information and a full job description, please contact Ben Turner at BRT Consulting.