Senior Service Transformation Lead - Outside IR35 - Remote at Solirius Limited, London, 3 Months, to £575 outside IR35

Role Overview

We are seeking a high-calibre Senior Service Transformation Lead to spearhead a critical transition discovery and implementation phase. This is a "shaper" role designed for an expert who can define the strategy, navigate complex stakeholder landscapes, and establish a robust service architecture from the ground up.

We need a deep ITIL-based transformation expert who can design the "how" and "what" of a service, not just track the "when." You will be responsible for moving the organisation from the current state to a future-ready service model under tight timescales.

Key Responsibilities

• Discovery & Strategy: Lead the initial discovery phase to identify service gaps, risks, and requirements for the transition.

• Service Architecture: Design and implement a scalable Service Architecture that aligns with ITIL best practices and client requirements.

• Stakeholder Management: Act as the primary interface for senior stakeholders, managing expectations and securing buy-in for the transformation roadmap.

• Team Shaping: Define the resource requirements and organisational structure needed to support the new service model.

• Process Engineering: Develop and document end-to-end service management processes (Incident, Problem, Change, Request, etc.) tailored to the project's specific needs.

• Implementation Oversight: Move from discovery into a high-tempo implementation, ensuring the transition is seamless and capability is Embedded.

Essential Experience & Skills

• Senior Leadership: Proven track record of leading large-scale service transformations within complex enterprise environments.

• ITIL Mastery: Deep expertise in ITIL frameworks (v3 or v4); you must be able to apply these principles practically rather than just theoretically.

• Service Design/Architecture: Specific experience in shaping service models and transition plans from scratch.

• Strategic Shaping: Ability to take a "blank sheet of paper" and turn it into a structured, executable transformation approach.

• Stakeholder Influence: Exceptional communication skills with the ability to challenge and advise senior-level clients and internal leads.

Requirements

• Expertise in Service Transition and Service Design.

• Experience in high-pressure, fast-turnaround environments.

• Ability to start within 4 weeks.

• Relevant certifications (eg, ITIL Expert/Managing Professional, COBIT, or similar) are highly desirable.