AWS Connect Engineer at La Fosse Associates Limited, London, £450-£600 per day

AWS Connect Solutions Architect/Lead Engineer

£450 - £600 per day | Outside IR35 | Fully Remote | Initial 6-Month Contract

The Opportunity

You'll be brought in to strengthen the current structure, provide senior technical ownership of AWS Connect, and support multiple squads who need specialist expertise.

The business currently uses the platform across telephony and webchat, with ambitions to extend usage into wider customer service and engagement channels.

Key Responsibilities

• Lead the engineering strategy and roadmap for the AWS Connect platform
• Act as the senior technical SME across multiple product squads
• Design scalable, secure, and efficient AWS Connect solutions
• Improve and optimise existing telephony and webchat capabilities
• Support maintenance, enhancements, and future platform growth
• Work closely with product, engineering, and business stakeholders
• Provide hands-on delivery where needed across architecture and engineering

Required Experience

• Strong commercial experience with Amazon Connect/AWS Connect (essential)
• Proven background as a Solutions Architect, Lead Engineer, or similar senior role
• Hands-on engineering capability - not just high-level design
• Strong AWS services knowledge including:
• AWS Lambda
• Amazon Lex
• Python
• DynamoDB
• Experience supporting contact centre transformation programmes
• Ability to work autonomously in a consultative contract environment