Business Analyst (Telephony / Contact centre) at Keystream Group Limited, Multiple Locations, £Contract Rate
- Outside Spy
- United Kingdom
- Apr 17, 2026
Contract Description
Experienced Contact centre Telephony BA required for an immediate start!
This would involve scoping oppurtunities for call routing/IVR improvements as well as looking at additional capability within the platform for more general improvements to the customer contact experience.
My client would also be looking for someone who is savvy with benefits management associated with the work and analysing call data through the system. Someone comfortable with resident engagement activity too with callers, to better understand demand and requirements from a resident perspective too a bonus.
If this is of interest, please send over your CV to
- 6 months initially
- Outside IR35
- London Based (Hybrid)
- Public Sector
This would involve scoping oppurtunities for call routing/IVR improvements as well as looking at additional capability within the platform for more general improvements to the customer contact experience.
My client would also be looking for someone who is savvy with benefits management associated with the work and analysing call data through the system. Someone comfortable with resident engagement activity too with callers, to better understand demand and requirements from a resident perspective too a bonus.
If this is of interest, please send over your CV to
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