Join a mission-driven organisation where your Salesforce expertise will directly impact meaningful social change and nonprofit success.
Salary: £500 - 550 per day
Job Title: Salesforce Business Analyst (Nonprofit Cloud)
Outside IR35
Hybrid working - London
Role Overview
We are seeking a Salesforce Business Analyst with experience in Nonprofit Cloud to support the delivery and optimisation of CRM solutions within a mission-driven environment. You will work closely with stakeholders to gather requirements, translate business needs into Salesforce solutions, and support successful implementation and adoption.
Key Responsibilities
- Elicit, analyse and document business requirements for Salesforce Nonprofit Cloud solutions
- Collaborate with stakeholders to design scalable CRM processes (e.g. fundraising, donor management, programmes)
- Translate requirements into user stories, process flows and functional specifications
- Work with technical teams to support configuration, testing and deployment
- Support data migration, data quality and reporting requirements
- Facilitate workshops, stakeholder engagement and user training to drive adoption
- Ensure solutions align with nonprofit objectives and best practices
Key Skills & Experience
- Proven experience as a Salesforce Business Analyst
- Hands-on experience with Salesforce Nonprofit Cloud (or NPSP)
- Strong understanding of nonprofit processes (fundraising, grants, donor journeys)
- Experience with Agile delivery methodologies
- Excellent stakeholder management and communication skills
- Ability to translate complex requirements into clear, actionable outputs
Desirable
- Salesforce certifications (e.g. Administrator, Business Analyst)
- Experience with integrations, data migration or reporting tools
- Background in nonprofit or social impact organisations
Ready to make a real difference using your Salesforce skills in the nonprofit sector?
Reference: 119457
INDECEA