Enterprise Architect - Service Assurance & Operations at Staffworx Limited, City of London, £Contract Rate

Contract | UK-based | some travel | Outside IR35

A global consultancy operating at the forefront of mobile telecoms and satellite convergence is looking for an Enterprise Architect to lead service assurance and operational transformation across their client programmes.

This is a hands-on role with real strategic influence. You will own the architectural vision for operational support and service assurance, working closely with client product, engineering and commercial teams to drive measurable improvements in service quality, platform resilience and partner ecosystem integration.

What you will be doing:

• Defining and owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks
• Designing service assurance frameworks covering fault management, performance monitoring, SLA management, and root cause analysis
• Leading the architectural roadmap for SatCom-TelCo convergence, focused on operational interoperability and partner ecosystem enablement
• Driving adoption of industry standards (TM Forum Open APIs, eTOM, SID, 3GPP NTN) into operational and assurance tooling
• Architecting integration patterns across OSS/BSS layers with a focus on scalability, automation, and real-time service health visibility
• Bridging business and technical teams, translating operational requirements into solution designs and delivery plans

What you will need:

• 10+ years in enterprise or digital architecture with significant depth in OSS, service assurance, or network operations within SatCom or TelCo
• Strong knowledge of service assurance design: fault, performance, configuration, SLA management across hybrid satellite-terrestrial networks
• Proven experience applying TM Forum frameworks (eTOM, SID, TAM, Open APIs) in operational environments
• Experience delivering OSS/BSS platforms, service catalogues, and operational dashboards
• Comfortable at Director/Senior Manager level with strong stakeholder management across technical and commercial functions
• Equally at home at the whiteboard and in delivery

Nice to have:

• MBA or business qualification alongside a technical degree
• Exposure to ground segment operations, satellite fleet management, or aerospace programmes
• TOGAF, ITIL, or equivalent architecture and service management frameworks