Contact Centre Architect - OUTSIDE IR35 CONTRACT at Etonwood, London, 3 Months, £600-£650 per day

Contact Centre Architect/SME
Location: London (Hybrid - likely 2 days onsite)
Duration: 3 months (extensions likely)
Start: May 2026
Rate: Outside IR35 - Circa £600 - £650 p/d

We're looking for a highly experienced Contact Centre Architect to join a consulting team delivering strategic advisory into enterprise clients.

This is a true SME role - acting as a trusted advisor to assess, challenge, and optimise contact centre strategies, architecture, and technology investments.

Key Responsibilities:

• Advise clients on contact centre strategy, architecture, and governance
• Evaluate existing platforms, identifying strengths, limitations, and risks
• Review and optimise technology roadmaps and operating models
• Provide practical, experience-led guidance (not theoretical consulting)
• Lead discussions with senior stakeholders across business and technology
• Produce and present strategic recommendations and documentation

Required Experience:

• Deep expertise across contact centre platforms (eg Genesys, Amazon Connect/AWS, similar)
• Strong background in enterprise-scale implementations or operations
• Proven ability to critically assess architecture and technology direction
• Excellent stakeholder engagement - able to influence senior leadership
• Strong understanding of CX trends and contact centre evolution
• Commercial awareness - aligning technology decisions to business outcomes