Amazon Connect Develop at develop, United Kingdom, £Contract Rate

Amazon Connect Developer – Outside IR35 - remote in the UK

I’m working with a business who are building out their AWS contact centre capability and are looking for an experienced Amazon Connect Developer to take ownership of designing and developing voice solutions.

This is a hands-on role with a strong element of thought leadership, where you’ll be shaping how Amazon Connect is used across the business, while also getting into the detail of building and delivering voice flows.

Responsibilities

• Design and build IVR and voice flows within Amazon Connect
• Take ownership of the AWS contact centre platform, driving best practice and improvements
• Act as a technical lead, providing guidance on architecture and solution design
• Gather and translate business requirements into scalable technical solutions
• Work closely with internal teams and nearshore partners to deliver solutions
• Support and influence vendor/partner engagement, including capability discussions
• Contribute to the overall Amazon Connect strategy and roadmap
• Ensure solutions are robust, scalable, and aligned with AWS best practices

What they’re looking for

• Proven experience building and delivering solutions in Amazon Connect
• Strong hands-on experience with IVR / voice flow development
• Experience working within AWS environments (Lambda, Lex, etc. beneficial)
• Ability to operate as both a developer and technical lead
• Experience gathering requirements and translating into technical delivery
• Comfortable working in a client-facing / stakeholder environment
• Someone who can bring ideas, structure, and leadership, not just delivery