Product Manager - Public Sector - £400 - £500 per day at Damia Group LTD, Telford, 6 Months, £400-£500 per day

Product Manager - CRM Project - Public Sector - £400 - £500 per day OUTSIDE IR35

We are seeking an experienced Product Manager as a temporary/contractor to play a pivotal role in delivering our public sector clients high profile project. This is a critical initiative underpinning digital transformation into a modern, trusted, and data-driven organisation.

This programme will establish a single, enterprise-wide SaaS CRM platform, replacing fragmented, regime-specific systems with a unified view of customer interactions across more than 34 million citizens and 5 million businesses. The Product Manager will lead the definition, delivery, and continuous improvement of product capabilities that enable consistent, personalised, and efficient customer engagement at scale.

• Define and own the product vision, strategy, and roadmap for capabilities aligned to 2030 Vision and Transformation Roadmap
• Translate complex policy, operational, and user needs into clear product requirements, epics, and user stories
• Lead prioritisation of features to deliver maximum value across customer experience, compliance, and operational efficiency
• Work closely with delivery teams, including engineering, architecture, data, and design, to deliver a scalable SaaS CRM platform
• Collaborate with stakeholders to align product direction with enterprise goals and dependent programmes
• Drive the transition from Legacy CRM systems to a unified enterprise platform, supporting long-term decommissioning
• Champion user-centric design, ensuring solutions meet the needs of both customers and colleagues
• Enable data-driven decision making by embedding analytics, behavioural insights, and performance measurement into the product
• Manage risks, dependencies, and trade-offs across a complex, multi-programme environment
• Support governance and assurance processes in line with public sector standards

• Proven experience as a Product Manager delivering complex, enterprise-scale digital platforms
• Strong understanding of CRM systems, SaaS platforms, and customer data management
• Experience working in large, complex organisations (public sector experience highly desirable)
• Ability to operate strategically while maintaining focus on delivery and outcomes
• Excellent stakeholder management skills, with the ability to influence at senior levels
• Strong analytical and problem-solving skills, with experience using data to inform decisions
• Experience working in Agile and multidisciplinary delivery teams
• Ability to manage ambiguity and drive clarity in a complex transformation environment

• Experience delivering CRM transformation or enterprise platform consolidation programmes
• Familiarity with data integration, identity resolution, and customer 360 solutions
• Understanding of compliance, regulatory, or government service environments
• Experience supporting Legacy system decommissioning and migration strategies
• Knowledge of behavioural insights and their application in customer engagement

• Successful delivery of a unified enterprise CRM platform
• Improved customer experience across services (consistency, personalisation, ease of interaction)
• Increased operational efficiency and reduced duplication across systems
• Enhanced ability to apply behavioural insights and manage compliance proactively
• Progression towards decommissioning Legacy CRM systems
• Adoption and satisfaction among internal users and stakeholders

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.