Jira Service Management Administrator at Infoplus Technologies UK Limited, Croydon, £Contract Rate

Job title : Jira Service Management Administrator

Location : Croyton, UK (2 days onsite in a week)

Duration : 6+ months contract Outside IR35 contract

Need candidates with Active SC and NPPV3

Required Skills & Experience

• Over 10 years of IT Industry experience
• Over 5 years of hands-on experience with Jira Service Management (JSM) administration
• Strong understanding of Jira configuration (workflows, schemes, permissions)
• Experience with automation tools within Jira
• Knowledge of REST APIs and integrations
• Familiarity with ITSM processes (Incident, Problem, Change Management)
• Experience with user management and access control
• Strong problem-solving and troubleshooting skills
• Proven ability to optimise performance and reduce clutter

Preferred Qualifications

• Experience with Atlassian Jira and Confluence
• Atlassian certifications (e.g., ACP-120, ACP-420)
• Scripting knowledge (Groovy, Python, or JavaScript)
• Experience with plugins like ScriptRunner or Insight/Assets
• Understanding of Agile and DevOps practices